You can learn more about customer survey links in our article “ Customer satisfaction surveys: Best practices for sending CSAT, CES, and NPS via SMS.”Ģ4 thank you for your business message examples You can include a customer survey link at the end of your message. Use this time to ask your customers for valuable feedback to see how you can improve their experience. It can read as disingenuous and may potentially put off some customers. Avoid coupling your thank you message with an upsell. As a business, it’s better to be short, sweet, and to the point with your gratitude. Long, heartfelt messages are well-received by customers … typically from their close friends and family only.
A yearly or bi-annually thank you message should suffice for most customers. A “thank you” out of the blue is meaningful, but too many thank you messages can make the words lose their meaning. Just keep these best practices in mind when crafting your thank you’s: Writing personalized messages doesn’t have to be complicated. Best practices for writing thank you messages
A study by Epsilon found that 80 percent of customers say they are more likely to do business with a company if it offers personalized experiences, like a thank you message. Gratitude goes a long way - especially when it comes to your customer experience.Ī simple thank you can make your customers feel appreciated and even increase their loyalty to your business.
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